Lingo Advanced Installation for PPPoE Customers*

What is PPPoE?

How does PPPoE affect my ability to use Lingo broadband phone service?
Similar to the way dial-up works, a PPPoE connection requires a log-in. This typically consists of a user-name and a password. The first device connected to your DSL modem must send this log-in to your ISP in order to connect to the internet with your broadband connection.

If the first device in your network is a PPPoE compliant consumer router (examples: D-Link, Linksys, Netgear), the router will use PPPoE to connect to your ISP. Your Lingo Phone dapter may be connected to one of the router’s LAN ports and no additional configuration is necessary for broadband phone service. However; please note that we do not recommend this set-up as it may diminish call quality. This is because it does not allow Lingo broadband phone service to prioritize your voice traffic ahead of your data traffic.

We recommend you make the Lingo Phone Adapter the first device in your home network. This will allow the phone adapter to prioritize your voice traffic, giving you better and more consistent broadband calling quality. When the Lingo Phone Adapter is the first device then it must send the PPPoE log-in to your ISP. Because the log-in information is unique and private to your account, you need to enter that information in the Lingo Phone Adapter’s web-based interface (below).

1. Before you start, you will need your log-on information from your Internet Service Provider (ISP). This will consist of a user name and password.
   
   
2. To begin, you must have one computer plugged into the Lingo Phone Adapter’s ENET port. You must do this even if you do not intend to have a computer plugged into the Lingo box in your final configuration. To do so, plug one end of an Ethernet cable (the green cable that came with Lingo or one just like it) into the ENET port on the back of the Lingo box. Plug the other end into the Ethernet port on your computer.
   
   
3. Power up the Lingo device, then power up your computer.
   
   
4. Open your web browser (Microsoft Internet Explorer, Netscape Navigator, or other). Click in the “Address” or “Location” field, type 172.25.25.1, then press ENTER. You will be prompted to supply a user name and password.
   
   
   
   Note: If you receive a “404” or “page not found” message, try entering 192.168.100.1. If you still can not access the page, please see the troubleshooting section.
   
   
5. 5. For user enter “user” and for password enter “ph3taswe” (do not type the quotation marks). These are case sensitive, so make certain your CAPS LOCK is not on.
   
   
6. The following screen will appear:
   
   
   
   
7. In the left column under the “WAN” header click on “WAN”
   
   
   
   
8. In the right frame you will see the following table:
   
   
   
   
9. Click the radio-button next to PPPoE and click “OK”
   
   
10. In the left column under the “PPPoE” header, click on “PPPoE”.
    
    
    
    
11. In the right frame you will see the following table:
    
    
    
    
12. Enter the username and password your ISP gave you and click “OK”.
    
    
13. After making all of the above changes, you must save the new configuration. Towards the bottom of the left column under the “Save” header (you may have to scroll down to see this selection) click on “Save Configuration”.
    
    
    
    
14. In the right frame click on the “Save” button in the following table:
    
    
    
    
15. The system will prompt you to reboot. Do so by clicking “Reboot” in the following frame. After clicking, DO NOT unplug, make changes, or attempt to use the Lingo box for the next 30 seconds!
    
    
    
    
16. Watch the LEDs on the front of the Lingo box. If your settings are correct, you will successfully connect to the Internet with your broadband service and the VOIP light will come on.
    
    
17. If you pick up your phone and hear a dial tone you have finished installation and may begin making broadband phone calls. If you do not hear a dial tone, please check our troubleshooting section.
    
    
18. If you plan to continue using the computer or router that Lingo replaced as first device attached to your modem; you will need to remove the PPPoE configuration from the old device. If the device will be connected to the Lingo Phone Adapter’s ENET port, by default it should be configured for DHCP (also called “dynamic” or “automatic” IP addressing).
    
    For example: If the first device in your network was a router you will need to turn off the PPPoE option on the router’s WAN interface and turn on DHCP. You can then plug it into the Lingo Phone Adapter’s ENET port and use it as you did before. Please see the documentation provided by the device’s manufacturer and/or your ISP for how to remove the PPPoE configuration.
    

* These guides represent the supported configurations for Lingo broadband phone service. These options are typical of most home and small office networks and should suit your needs for integrating Lingo broadband phone service with your environment. Lingo recognizes that some customers may wish to attempt non-standard configurations. Support for these will be handled on a best-effort approach as our support team’s time permits. This means that our technicians will assist you in non-standard configurations, but we do not guarantee that the Lingo Phone Adapter and/or internet connectivity will be made to function in these non-supported arrangements.