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Retail Activation FAQ
What is a Lingo compatible router?
A Lingo compatible router is a home networking device that also has the special phone adapter features built into the equipment. In order to use a router with Lingo VoIP service it must be specially configured and have the appropriate software. Only routers that are in packaging specifically showing the Lingo brand are compatible with Lingo's VoIP service. If you are not sure, please contact the Lingo Sales department.
What specific routers are Lingo compatible?
The D-Link DVG-1402S/L VoIP router is the only router currently available for the Lingo service.
Where can I purchase a Lingo compatible router?
Lingo compatible routers are available at retail outlets around the United States. Contact Lingo Sales for additional information.
Can I make my existing router or home networking device Lingo compatible?
You can connect any router to a Lingo phone device or VoIP router. It is not possible to configure non-Lingo compatible routers with Lingo's VoIP technology to operate as the phone adapter for Lingo service.
What is the difference between a Lingo VoIP (Voice over IP) compatible router and the standard Lingo phone adapter?
In addition to enabling Lingo broadband phone service, the DVG-1402S/L VoIP router allows you to share your internet connection with up to four personal computers or network devices. It also features sophisticated firewall protection. Click here for complete product information from D-Link.
Should I choose a Lingo compatible router or the Lingo phone adapter?
The Lingo phone adapter is all you need to get started with VoIP service from Lingo. Sign up at Lingo.com for our regular service and receive a phone adapter. If you already have a home network, you can easily add either the standard phone adapter or Lingo compatible router into your existing setup. You may also choose to replace your current router with a Lingo compatible router so you only have one piece of equipment. If you don’t currently have a home router and have multiple computers in your home that you would like to network, then choose a Lingo compatible router.
I already have a Lingo compatible router, how do I get service?
Starting up with Lingo is easy. Just choose an internet calling plan that meets your needs, complete the simple online order process and you’ll be ready to make phone calls with your new VoIP account. Your VoIP service will be activated over the internet -- you won’t need to wait for any additional equipment.
What is the cost to sign up for Lingo?
Since you have already purchased a Lingo compatible router there are no activation or shipping fees to sign up for VoIP phone service. You only pay for the calling plan you choose. And with the first month’s subscription fee waived, you can try Lingo completely risk free. Even better, there is no contract and no cancellation fee.
Can I choose any Lingo plan?
Yes, you can choose any Lingo calling plan, not just the one that is advertised on the Lingo compatible router package. Be sure the order page shows Lingo Retail at the top to ensure your account is set up properly. Lingo offers multiple calling plans to meet your needs.
Residential:
Lingo
Link - $7.95: Free calls to Lingo customers and all calling
features.
Small
Talk Plan - $14.95: Includes all calls to other Lingo numbers
plus 500 outgoing minutes to the U.S, Canada, and Puerto Rico
and all calling features.
Chatter
Box Plan - $21.95: Unlimited calling to the U.S, Canada, Puerto
Rico, and 21 countries, and all calling features.
Talk 365®
Plan - $195 per year: Unlimited calling to the U.S, Canada,
and Puerto Rico and all calling features.
Global
Gabber - $34.95: 300 international minutes plus unlimited
calls to the U.S, Canada, and Puerto Rico and all calling features.
Business:
Home
Office 500 Plan - $39.95: 500 outgoing minutes to call within
the US, to Canada, and Puerto Rico; Lingo Office Assistant; free
additional line; voice or fax - you choose
Home
Office 2000 Plan - $49.95: 2000 outgoing minutes to call within
the US, to Canada, Puerto Rico, and 21 other countries; Lingo
Office Assistant; free additional line; voice or fax - you choose
Small
Office Premium Plan - $79.95: Unlimited local and long distance
calling within the US including HI, AK, and USVI, Canada, Puerto
Rico, and 25 countries; Lingo Office Assistant, free additional
line; voice or fax - you choose
How do I install the DVG-1402S/L VoIP router?
Your package contains a Quick Installation Guide and CD-ROM with the complete user manual. These guides contain multiple setup options to meet the needs of your home network. You can access installation guides online from the D-Link web site. If you have questions about installing your VoIP router or other hardware related questions please contact D-Link customer support:
1-877-453-5465
http://support.dlink.com
support@dlink.com
How do I get help with phone service?
If you need help signing up for Lingo contact the Lingo Sales department at 1-866-Lingo03 or sales@lingo.com. If you already have a Lingo VoIP account and need technical support or other assistance please contact Lingo Customer Care. To get the phone number and e-mail
addresses for the support team, login to your Lingo account and click Support in the menu on the left side of your screen.
Will my router still work if I cancel Lingo?
If you decide to cancel the Lingo VoIP service your Lingo VoIP compatible router will still function as a router for your home networking needs. You cannot sign up for another internet phone service using this router.
Can I keep Lingo if I return the router?
Yes, you can still keep your Lingo VoIP phone service and phone number even if you decide to return or discontinue use of the Lingo compatible router. Simply contact Lingo Customer Care and they will update your account information and ensure a standard Lingo phone adapter is shipped to you.
For more information about Lingo VoIP service, visit www.Lingo.com.
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