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Calling Plans and Rates FAQ
What rate plans does Lingo have available?
Lingo offers residential and business calling plans.
All plans include over 20 great calling features and a 30 day money
back guarantee.
Residential:
Hello America Unlimited - $19.95: Includes unlimited calling to the U.S., Canada, and all calling features.
Lingo Smart Talk - $21.95: Includes unlimited calling to the U.S., over 30 countries, and all calling features.
Business:
Home
Office 500 Plan - $39.95: 500 outgoing minutes to call within
the US, to Canada, and Puerto Rico; Lingo Office Assistant; free
additional line; voice or fax - you choose
Home
Office 2000 Plan - $49.95: 2000 outgoing minutes to call within
the US, to Canada, Puerto Rico, and 21 other countries; Lingo Office
Assistant; free additional line; voice or fax - you choose
Small
Office Premium Plan - $79.95: Unlimited local and long distance
calling within the US including HI, AK, and USVI, Canada, Puerto
Rico, and 25 countries; Lingo Office Assistant, free additional
line; voice or fax - you choose
Can I change my rate plan at any
time?
Yes. Lingo lets you switch to a new plan at any time.
How do I change my calling plan?
To change your calling plan quickly and easily, simply login
to your account at Lingo.com,
then click My Plan in the left side navigation and Change
Your Plan. You may also contact Lingo Customer Service via
email at customercare@lingo.com
and we’ll take care of it for you!
Is there a service fee to switch
between calling plans?
There is a one time fee of $9.95 each time you make a plan change.
This fee will appear on the next invoice after you make the
change.
If I change my Lingo plan, when will my new calling plan start?
Your new calling plan will be effective
with your next billing cycle. To find out your billing cycle
login to your account at Lingo.com,
click My Plan in the left side navigation, then Billing History.
How do I get my fax line if I switch
to a business plan?
Your fax line is activated remotely so you don’t have to exchange your Lingo phone adaptor or be out of service for any time. After your plan takes affect you will receive an email with your new Lingo fax number.
How does FREE In-Network Lingo calling work?
Each Lingo plan covers unlimited calling between Lingo subscribers, anywhere in the world. Whether you are connecting family and friends together in this calling circle or your business offices anywhere in the world, you can keep an open line of communication at one flat, easy to budget cost.
Are calls to US cell phones included?
Yes. If you are on the Hello America Unlimited and Lingo Smart Talk plans, calls to US and Canadian
cellular phones are included.
Are calls to international cell
phones included in the calling plans?
Calls to cellular phones outside of the US and Canada
are not included.
What are premium or special service numbers and calls to them included?
Many European countries have ranges of telephone numbers that
are defined as premium or special services. Similar to international
mobile calls, calls to premium or special services numbers
are not included in the Lingo digital phone service. Visit the
international
rate calculator to see the premium or special service
rates for each country.
What is considered the US for rate plans?
The US includes the 48 contiguous states plus Alaska, Hawaii, Puerto
Rico and the US Virgin Islands.
What are the rates to other countries?
With Lingo, you can call anywhere in the world
at low rates. Visit our international
rate calculator to see our low rates to specific international
locations.
How many numbers total can a residential
customer have?
With Lingo residential service, you can have up to three phone
numbers that ring to your Lingo phone line. There is an additional
monthly charge for the second number, see plans for details.
How many numbers can a business
customer have?
With Lingo business service, you can have up to two phone
numbers that ring to your Lingo phone line and up to two numbers
that ring to your business fax line, for a total of four numbers.
There is an additional monthly charge for the second number
on each line, see plans for details.
Are there any charges for incoming
calls or faxes?
No. With your Lingo service, there are no charges to you for
incoming calls or faxes.
Are there charges for calling Lingo voicemail?
If you call your Lingo voicemail from your Lingo phone there are no charges, no matter what calling plan you’re on, and it does not count against your available minutes. If you call your Lingo voicemail from another phone there are no charges on your Lingo bill. In this case, you may incur charges for the outgoing call on the phone you used to dial your Lingo number.
Are there charges for using Lingo call forwarding?
There may be charges for using Lingo call forwarding, it all depends on your Lingo calling plan. If the number you want to forward calls to would be free if you dialed it directly from your Lingo phone, then call forwarding will be free too. If there would be a charge if you dialed the call directly, then you will be charged for each minute of the call that is forwarded. For example, if you are on the Hello America Unlimited calling plan and forward all calls to a phone number in China, then the per minute calling rate for China would apply.
I have a business plan and the additional
fax line, will this line work for fax and regular voice calls?
Yes, both fax and voice calls will work on this line. However,
keep in mind that you have 500 minutes of outgoing faxes or
calls on this line. If you exceed 500 minutes, you will be
charged at the metered rate of $.04 per minute for US and
Canadian calls. All fax or voice calls to international destinations
will be charged at the metered rate for that destination.
(Visit the international
rate calculator for details.)
I have the Lingo World Max plan, can I send
faxes from this line?
Yes, you can send faxes on your home plan. Simply unplug your
phone and plug in your fax machine.
With charged calls, how are my minutes
counted?
Calls on your Lingo digital phone service are rounded to the minute.
What calling features are included in my plan?
All plans include over 25 basic and advanced features, including call waiting, call forwarding, all voicemail features, emergency calling service and directory assistance ($0.99 per call). Click here for a complete list of Lingo features.
For more information about Lingo, visit www.Lingo.com.
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