Calling Plans and Rates FAQ
What rate plans does Lingo have available?
Lingo offers a variety of residential and business calling plans tailored for customers who call in the US and internationally. All plans include a 30 day money back guarantee, the first month of service free and great calling features.
Residential:
Lingo Link - $7.95: Free calls to Lingo customers plus some basic features like voicemail.
Basic
Plan - $14.95: Includes all calls to other Lingo numbers plus 500 outgoing minutes to US, Canada and Western Europe and all calling features.
Unlimited
Plan - $19.95: Unlimited calling to US, Canada, Western Europe and all Lingo numbers, plus all calling features.
Business:
Business
Unlimited Plan - $49.95: Unlimited calls to US, Canada, Western Europe and all Lingo numbers, plus a dedicated fax line and calling features great for small businesses.
Business Unlimited International - $99.95: Includes everything in the Business Unlimited plan plus calls to many Asian and South American countries.
International:
Unlimited
Plan $19.95: Unlimited calling to Western Europe, US and
Canada, and all Lingo numbers, plus all calling features.
Unlimited
Asia - $34.95: Unlimited calling to US, UK and many Asian
countries and all calling features.
International
Unlimited - $79.95: Includes everything in the Unlimited
Plan plus calls to many Asian and South American countries.
Can I change my rate plan at any
time?
Yes. Lingo lets you switch to a new plan at any time.
How do I change my rate plan?
To change your rate plan, simply contact Lingo Customer Service
via email at customercare@lingo.com
and we’ll take care of it for you!
Is there a service fee to switch
between rate plans?
No. Lingo currently does not have a charge to change your
rate plans.
How do I get my fax line if I switch
to a business plan?
Your fax line is activated remotely so you don’t have to exchange
your Lingo telephone adapter or be out of service for any
time.
Are calls to US cell phones included?
Yes. If you are on an unlimited plan, calls to US and Canadian cellular phones are included. If you are on a basic plan, these calls are part of the 500 included minutes. If you exceed your minutes on the basic plan or are on Lingo Link, calls to US and Canadian cellular phones are charged at the basic US rate ($.03 per minute).
Are calls to international cell
phones included in the unlimited plans?
No. Calls to cellular phones outside of the US and Canada
are not included in the unlimited plans. Visit our international
rate calculator to determine rates for the specific locations.
What are premium or special service numbers and calls to them included?
Many European countries have ranges of telephone numbers that
are defined as premium or special services. Similar to international
mobile calls, calls to premium or special services numbers
are not included in the Lingo VoIP calling plans. Visit the
international
rate calculator to see the premium or special service
rates for each country.
What is considered the US for rate
plans?
The US includes the 48 contiguous states plus Alaska, Hawaii,
Puerto Rico and the US Virgin Islands. If you exceed your
usage on the basic plan you will be charged $.03 per minute
for calls to the 48 contiguous states, Alaska and Hawaii.
Calls to Puerto Rico and the US Virgin Islands will be billed
at the rate currently shown in the international
rate calculator.
What are the rates to other countries?
With Lingo broadband phone you can call anywhere in the world
at low rates. Visit our international
rate calculator to see our low rates to specific international
locations.
How many numbers total can a residential
customer have?
With Lingo residential service, you can have up to two phone
numbers that ring to your Lingo phone line. There is an additional
monthly charge for the second number, see plans for details.
How many numbers can a business
customer have?
With Lingo business service, you can have up to two phone
numbers that ring to your Lingo phone line and up to two numbers
that ring to your business fax line, for a total of four numbers.
There is an additional monthly charge for the second number
on each line, see plans for details.
Are there any charges for incoming
calls or faxes?
No. With your Lingo service, there are no charges to you for
incoming calls or faxes.
Are there charges for calling Lingo voicemail?
If you call your Lingo voicemail from your Lingo phone there are no charges, no matter what calling plan you’re on, and it does not count against your available minutes. If you call your Lingo voicemail from another phone there are no charges on your Lingo bill. In this case, you may incur charges for the outgoing call on the phone you used to dial your Lingo number.
I have the Business Unlimited Plan
and the additional fax line, will this line work for fax and
regular voice calls?
Yes, both fax and voice calls will work on this line. However,
keep in mind that you have 500 minutes of outgoing faxes or
calls on this line. If you exceed 500 minutes, you will be
charged at the metered rate of $.03 per minute for US and
Canadian calls. All fax or voice calls to international destinations
will be charged at the metered rate for that destination.
(Visit the international
rate calculator for details.)
I have the Home Unlimited plan, can
I send faxes from this line?
Yes, you can send faxes on your home plan. Simply unplug your
phone and plug in your fax machine.
With charged calls, how are my minutes
counted?
Calls on your Lingo broadband phone are rounded to the minute.
What calling features are included in my plan
The Lingo
Link plan includes call waiting, call forwarding, all
voicemail features, emergency calling service and directory
assistance ($0.75 per call). All other plans include over
25 basic and advanced features. Click
here for a complete list of Lingo features.
Do I get a phone number with the Lingo Link plan?
Yes, just like all our broadband phone plans you receive a Universal Number for your friends, family and business associates to call you.
Can I make calls to non-Lingo numbers with Lingo Link?
Yes, you can make phone calls to any phone number in the world. All calls to numbers that are not a Lingo phone number will be charged per minute at the current rate.
|
top