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911 Dialing FAQ
How do I signup for Emergency Calling
Service / 911 Dialing with my Lingo Voice over IP service?
Lingo automatically signs you up for Emergency Calling Service when
you initially order Voice over IP. There will be a screen that prompts you to
complete the physical address of where your service is going to
be located. If you need to change this address, you can edit your
customer profile in the online account management section.
How long does it take for my Emergency
Calling Service to be activated or changed?
Once you sign up or make changes to your Emergency Calling Service,
it takes up to three business days for the change to take effect.
What is the difference between the 911
services on a traditional phone verses Emergency Calling Service
on the Lingo Voice over IP service?
The difference between Lingo Emergency Calling Service and
traditional 911 service is that the Lingo Voice over IP call
will be routed to the general access line of a Public Safety Answering Point (PSAP), which is different
from the 911 Emergency Response Center. You will need to state
the nature of your emergency promptly and clearly, including
your location and telephone number, as PSAP personnel will
not have this information at hand. PSAP personnel
can help you effectively and will take necessary steps to
provide you with the appropriate assistance, such as dispatching
police, an ambulance and/or a fire truck.
What is a PSAP?
The PSAP or Public Safety Answering Point is the agency that
takes emergency calls and routes them to the appropriate emergency
service.
How does Lingo’s Emergency Calling Service
work?
Lingo routes your Voice over IP call to the Public Service Answering Point (PSAP),
which provides emergency services in your area. The appropriate
PSAP is determined by the physical address you supply when you sign
up for Lingo. Therefore, if we do not have the correct address,
your call cannot be routed to the corresponding PSAP for your area
and could delay the required emergency services.
Why do I have to give you my physical address?
Unlike landline phone service, Lingo Voice over IP phone service is
portable. For example, you can have a California number and receive
calls in New York. Notifying us of your physical address is the
only way to locate the appropriate Public Safety Answering Point
(PSAP) serving your area at your current and physical location.
It is important to keep your physical address current on your Lingo
account.
How do I dial Emergency Calling
Service using my Lingo Voice over IP service?
Simply dial 911 in the case of an emergency and your call will be
connected to the Emergency Calling Service.
Is it possible for Emergency Calling Service to be unavailable?
Yes. Emergency Calling Service will be unavailable if there is a power outage, broadband service outage, if your account is suspended or for other reasons.
What if I travel with Lingo?
If you travel with the Lingo adaptor for an extended period (such as to a vacation home), you should change your Emergency Calling Service address by logging in to your Lingo account. This will ensure your call is routed to the appropriate PSAP. If you have not changed your address and dial 911 it is very important to inform the operator of your exact location.
Is Emergency Calling Service (911 dialing)
available if I have an international phone number?
Yes. Dialing 911 will work if you have an international phone number.
As always, it is important to be prepared to provide your physical
address and a U.S. phone number where the operator can reach you
when dialing 911. For more details refer to the Lingo Terms and
Conditions.
Do I need to test 911 Dialing?
No, the Lingo team has already done significant testing to ensure
Emergency Calling Services operate correctly with Lingo's Voice over IP service. If you do choose to
test 911 dialing, please do so only one time. When you call, be
sure to inform the PSAP operator it is not an emergency and that
you are testing your alternative emergency service to make sure
it's working properly.
For more information about Lingo Voice over IP service, visit www.Lingo.com.
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