eCheck FAQ
What is eCheck?
eCheck is also referred to by several names – direct payment,
automatic payment or direct debit. It is a method of electronically
transferring your bill payments to the bank of the company,
in this case Lingo, you have subscribed service to.
What information do I need to provide
when signing up for eCheck?
In order to use electronic checks as a payment option, you
will need to supply the bank routing code (also know as the
ABA code), the account number, and the name and the address
associated with the principal account holder. Lingo will debit
your bank account electronically.
Is it safe to enter my checking
account information online?
Yes, you can safely enter your information via our secure
server, which encrypts all submitted information.
Can I use any bank account, personal
or business, in any country?
You can use any personal but not business bank account located
at a branch in the U.S., including USVI and Puerto Rico. If
your bank does not support electronic checking, then you will
need to continue using credit card as a form of payment.
What are the advantages of electronic
checks instead of paper checks or credit/debit cards?
- Electronic checks are very secure – it’s the most confidential
way you can pay your bills.
- It’s easy to track – the transaction shows up on your
monthly bank statement.
- There are no annual fees or finance charges that you might
incur with credit cards.
How will I know when a payment is
made or how much was paid?
Your bank account will be debited within 10 days after your
invoice period. The transaction, including the amount, will
appear on your bank statement.
Who do I call if I have any problems
with my payment?
You would contact Lingo customer service center, just as you
now do with any payment issues or concerns.
Can you take extra money from my
account using electronic checks?
No. Lingo is allowed to deduct only the amount of the charge
incurred by you for your Lingo service.
Can you see how much money I have
in my account?
No. The only account information available to Lingo during
the electronic check transaction is the same information on
your paper check, such as your name, address, account number,
bank routing number, and the amount of the payment.
Will I still be able to view or
access my monthly Lingo invoice?
Yes. You will continue to have access to your monthly invoice
by logging into your account.
Do I need a computer or Internet
access to use electronic checks?
Yes. You will need a computer and/or Internet access in order
to sign up for eCheck.
What if I do not have enough money
in my account when the electronic check is posted?
You are obligated to maintain adequate funds in your account
to cover the cost of the payment. If you do not have enough
money in your account, your bank can return the transaction
and Lingo will charge a fee of up to $25 for insufficient
funds. This fee will be reflected on the following invoice.
How do I discontinue using electronic
check and switch back to credit card payment?
You may change your payment option at any time by logging
into your account and clicking on the Edit Payment Method
link.
How do I sign up for eCheck?
To sign up for eCheck, you must do so online by logging into
your Lingo account. Lingo customer care representatives are
not allowed to enroll you on your behalf over the phone for
security reasons. Follow these simple instructions to sign
up for eCheck:
- Login to your account.
- Click on Edit Payment Method on the left menu bar.
- Complete the form and click “I Authorize”.
You will receive an email confirming your enrollment for
eCheck after signing up.
For a limited time only, sign up for eCheck and receive $5
of free calling! Details and instructions will be included
in your eCheck enrollment confirmation email.
For more information about Lingo
Voice over IP service, visit www.Lingo.com.
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