|
911 Advisory Acknowledgement
Lingo cares about your safety and we want to make sure you are fully
informed about dialing 911 with Lingo's Emergency Calling Service
- how it works, the differences between our alternative Emergency
Calling Service and the importance of ensuring your emergency calling
service address is properly registered.
Even though Lingo automatically signed you up for our Emergency Calling Service, due to a recently announced ruling by the U.S. Federal
Communications Commission (or FCC), we are required to ensure that you acknowledge your understanding of these differences. New
customers will perform this acknowledgement during the sign up process. Existing customers have been contacted by Lingo to login to
their online account management tool at www.lingo.com to review the Emergency Calling Service feature and acknowledge their
understanding of this service by August 29, 2005.
For your reference, the 911 Service Advisory that all Lingo customers are required to acknowledge is below. In compliance with the FCC
ruling, all Lingo customers must acknowledge this notification by August 29, 2005 or we will be expected by the FCC to suspend Lingo
service until such acknowledgement is received.
IMPORTANT INFORMATION REGARDING 911 DIALING:
As you may be aware, there are
important differences between Lingo
Emergency Calling Service and traditional 911 or
E911 service. Even though Lingo
automatically signed you up for
our Emergency Calling Service and provided this
information previously, due to a
recently announced FCC 911
ruling, we are required to ensure that you
acknowledge your understanding of these
differences. You must read the following
consumer advisory and confirm your understanding of
these terms.
Lingo's Emergency Calling Service feature is
significantly different from
traditional 911 or E911 service in the following
ways:
 Registering
your Location for Emergency Calling Service/911 Dialing with Lingo
Lingo automatically signed you up for Emergency
Calling Service when you initially
ordered your VoIP
phone service. There was a screen that prompted you to enter the physical
address where
your service is located, you will confirm that address on the next page.
Giving Lingo your physical
address is the only way to locate the appropriate Public Safety Answering
Point (PSAP) serving
the area at the physical location where your Lingo service will be used.
Changing
your Emergency Calling Service Address
It is important to keep the address where you will
be using the Lingo service current on
your Lingo
account. If you move or travel with the Lingo
adapter, you must change your Emergency
Calling Service
address with Lingo to ensure your call is routed to
the appropriate PSAP. See "Length of
Time for
Activating Emergency Calling Service or Updating
Emergency Calling Service Address"
below for more information.
If you dial 911 and you have not updated your
Emergency Calling Service address in a
timely manner, you may not
receive the emergency services you require.
However, when you call, it is very
important to inform the operator
of your exact location.
If you need to change your Emergency Calling
Service address at any time, you can
edit your customer profile in the online account
management section or contact Lingo
at 1-888-546-4699. There is no charge for changing
or updating your Emergency Calling
Service address and you may make as many changes to
your Emergency Calling Service
address as necessary.
Length of
Time for Activating Emergency Calling Service or Updating Emergency Calling Service
Address
When you make changes to your Emergency Calling
Service address, it takes up to three
(3)
business days for the change to take effect.
How Lingo's
Emergency Calling Service Works
Simply dial 911 in the case of an emergency and
Lingo will route your phone call to the
PSAP
that provides emergency services in your area. The
appropriate PSAP is determined by the
physical
location of your Emergency Calling Service address.
Therefore, if the Emergency Calling
Service
address is not the physical location where the
Lingo service is being used, your call
cannot be
routed to the corresponding PSAP for your area and
may prevent you from receiving the
emergency
services you require. The PSAP or Public Safety
Answering Point is the agency that takes
emergency
calls and routes them to the appropriate emergency
service.
Differences
Between 911 Service on a Traditional Phone and Lingo's Emergency Calling Service
The difference between Lingo's Emergency Calling
Service and traditional 911 service is
that the Lingo
VoIP call will be routed to the PSAP's general
access line, which is different from the
911 Emergency
Response Center. You will need to state the nature
of your emergency promptly and
clearly, including your
location and telephone number, as PSAP personnel
will not have this information at
hand. PSAP personnel
can help you effectively and will take necessary
steps to provide you with the
appropriate assistance,
such as dispatching police, an ambulance and/or a
fire truck.
911/Emergency Service Unavailability
Emergency Calling Service will be unavailable under
certain circumstances, including but
not limited to, if there is a power outage, broadband service outage,
relocation of the Lingo adapter, and delays that
may occur in updating your Emergency
Calling Service address.
Emergency Calling Service Availability with an International
Phone Number
If you have an international number as your primary Lingo
phone number, when you dial 911, the call will be routed to
a general Emergency Services center instead of a local PSAP,
which will increase the response time of any emergency service
provider. As always, it is important to be prepared to provide
your physical address and a U.S. phone number where the operator
can reach you.
To acknowledge this advisory,
please sign in to your Lingo account by clicking Login in
the upper right corner of this page or click here.
|
